Contact Us
Talk to a person
Email cs@ooriver.com, or use the form on this page. Either reaches the same inbox, which is read by a member of our team — not an autoresponder and not a chatbot.
When you will hear back
Within one business day, Monday to Friday. Messages sent over a weekend or a public holiday are answered on the next business day. If you have not heard from us in that time, check your spam folder and then email us again — something has gone wrong on our end and we would like to know.
What to include
- About an existing order: your order number (it looks like #1001) and, if something arrived damaged, a photo.
- Before you buy: the chair, car or wheelchair you want to use it on — make and model if you have it. We will tell you which cushion fits, or tell you honestly that none of ours does.
- A return or refund: just your order number. You do not need to explain yourself, and you do not need to post the cushion back.
Things we can help with
Choosing between models, sizing against a specific seat, firmness and inflation questions, order changes before dispatch, tracking that has gone quiet, damaged or missing parcels, refunds under the 30-day comfort guarantee, and wholesale or bulk enquiries.
One thing we cannot help with: individual medical advice. Our cushions are comfort products, not medical devices. If you are managing pressure injuries, post-surgical recovery or a specific spinal condition, please speak to your clinician about your seating.
Who you are writing to
OORiver is a small seating-comfort brand based in Hong Kong SAR, shipping to customers across the United States. Our full story, and the list of things we promise never to do, is on the about page.
Faster than an email
Most delivery, returns, sizing and care questions are already answered in the Help Centre. Full policies: Shipping · Refunds and returns · Privacy · Terms of service