Shipping policy

Free standard shipping on every order to the United States and Canada. No minimum spend, and nothing extra added at checkout.

When it arrives. We pack your order within 1–2 business days and delivery takes 7–12 business days from there. You will get a tracking link by email the moment it ships. Orders placed on a weekend or public holiday start counting from the next business day.

Where we ship from. OORiver is based in Hong Kong SAR and ships direct to you. We say so plainly because you should know before you order, not after: this is why delivery takes 7–12 business days rather than two, and it is why shipping is free rather than expedited.

Duties and taxes. The price you pay at checkout is the price you pay. We cover import duties on US and Canadian orders. In the rare case a carrier asks you for an import charge on delivery, pay it and email the receipt to cs@ooriver.com — we refund it the same day.

Tracking has not moved? Carrier scans sometimes go quiet for a few days mid-route. If there is no movement for five business days, email cs@ooriver.com with your order number and we will chase it for you.

Lost or damaged in transit. That is on us. We send a replacement or refund you — you do not need to deal with the carrier.

Marked delivered but not received. Tell us. In most cases we replace the order rather than open a lengthy carrier investigation.

Wrong address? Email us within 12 hours of ordering and we will change it before it ships.

Shipping elsewhere. Our free shipping promise covers the US and Canada. If you are elsewhere, email us before ordering and we will tell you honestly whether we can reach you and what it would cost.

Questions: cs@ooriver.com — a person replies within one business day.