Refund policy

30-day comfort guarantee. Buy the cushion, use it properly, and if it isn't more comfortable than what you were sitting on before, we refund you in full within 30 days of delivery.

You don't need to send it back. For hygiene reasons we don't resell returned seat cushions, and international return postage would cost more than the cushion. Email cs@ooriver.com with your order number and a photo of the cushion, and we'll refund you. Keep it, pass it on, or dispose of it — your call.

How long it takes. We reply within one business day. Once approved, your refund goes back to the original payment method within 5–7 business days. Your bank may take a few days more to show it.

Damaged or wrong item. Send us a photo and we'll replace it or refund you immediately — no 30-day wait, no questions.

Fair use. The comfort guarantee covers one refund per customer. It doesn't cover damage from misuse, or cushions bought from anywhere other than ooriver.com.

Questions: cs@ooriver.com